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We are interested in reselling your software. What steps are necessary for this?

To become an AppTec Value Added Partner, please complete the form below: Become a partner -> Our partner advisor will then contact you and advise you. ...

Do you also sell your products through dealers?

AppTec has a worldwide distribution network. Please fill out the following form so that we can give you an AppTec Value Added Partner near you. Find a Partner -> ...

Which products are included in the free 25 on-premise license?

The products Unified Endpoint Management Package (Enterprise Mobile Manager) and Content Management Package (Content Box) are included. With this free software you can implement the following topics: Mobile Device Management (MDM) Mobile App Management Mobile Security Management Bring your own Device (BYOD) Mobile Content Management ...

Do you also offer an order data processing contract (GDPR) for hosting?

Yes, please contact us at services@apptec360.com ...

Where is the product hosted?

The product is hosted in Germany at Plusserver. Further information about hosting can be found at the following link: AppTec_Cloud_Overview.pdf ...

What is the lead time for delivering an on-site service?

Usually, we have a lead time of 2-3 weeks. For short assignments, it can also take place within a few days. ...

Are the services only provided remotely or on site?

We offer both. The remote service is more flexible and faster and saves you travel costs. ...

Can I still order the services afterwards?

This is of course possible. Please contact our sales department at sales@apptec360.com You can also order services from AppTec directly using the following form: AppTec_Service_Agreement_Form.pdf ...

What is the difference between Basic and Full & Priority support?

The difference between Basic Support and Full & Priority Support is as follows: Basic Support (SaaS & On-Premise) The basic support includes the clarification of malfunctions, as far as this is possible via remote support; the temporary assistance (development of workarounds) in case of malfunctions, as far as this is… ...

What are the cancellation periods?

Please note that the term is always automatically extended by the duration agreed in the initial order, unless you give written notice no later than three months before the end of the term. For the following period we charge the service costs at the beginning of the period. ...

What are the terms of payment?

Please transfer the invoice amount within 14 days after invoicing. Invoices for consulting and training are payable within 14 days after performance. ...

We are a non-profit organization. How can I get the discount for non-profit organizations?

AppTec offers non-profit organizations a 25% discount on their software products. (Third-party add-ons, hosting, SMS packages, services and already discounted products/bundles are excluded from discount). Please send us a notice of exemption from your tax office before placing your order. Please note that we can no longer discount the products… ...

Do I have to book “Cloud Hosting” if I want to use the “Unified Endpoint Management Package” in the cloud?

Yes, "Cloud Hosting" must be booked for use in the cloud with the "Unified Endpoint Management Package" license. ...

Can Full & Priority Support be ordered in different quantities?

No, unfortunately this is not possible. It must always be in sync with the Unified Endpoint Management Package licenses. ...

Can the addons be ordered in different quantities?

Yes, this is possible. ...

Can existing contracts with different terms be combined into one contract?

Yes, this is possible. Please contact us at services@apptec360.com ...

Can the licenses have a uniform term end?

Yes, please write us with your order the text "Adjustment of transit time for initial order". Otherwise, each order has its own term. ...

What is the minimum order quantity for a license extension?

The minimum order quantity is 10 licenses. Customers can order licenses in steps of 5 or more. Example: 10, 15, 20, 25 etc. ...

Is there a minimum order quantity?

The minimum order quantity is 25 licenses. Customers with less than 10 units can also order a package of 10 units. ...

How can I order the software?

Please send your contact person at one of our AppTec Value Added Partners or send us an e-mail directly to sales@apptec360.com with the following information: - your contact details - Your VAT ID number (if available) - The product you are interested in. - The desired license quantity - The… ...

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